Question 1

What Forms of Payment are accepted?

Accepted Answer

There are different ways in which you can pay for your Progeny Virtual Classroom subscription.

Credit and Debit Cards
We accept credit or debit cards, the most common being:
 • American Express
 • Visa
 • Mastercard
 • Discover
If you plan to pay for Progeny Virtual Classroom using a credit or debit card, it must have at least a $1.00 balance so we can process a temporary authorization hold to confirm your payment information.
Digital Payments 
We also accept PayPal for termed subscriptions and store orders. You could also be billed through a third party like Apple or Google Pay.

Question 2

How much does Progeny Virtual Classroom cost?

Accepted Answer

We have a tiered pricing model that is based on the number of classrooms.

We have parent-friendly multiple pricing options that are available when registering for a program plan with Progeny Virtual Classroom. We currently offer monthly and short-term options that are presented during the registration of a Progeny Virtual Classroom account. All our programs are advertisement-free sites for kids. We do not allow third-party advertising through our app. This allows kids to navigate through Progeny Virtual Classroom content and focus on learning and playing without being distracted.

• 10-Month School Year:  This plan costs 2-Day $130/month*, 3-Day $140/month*, 4-Day $160/month*.

• Tutoring Session: This plan costs just $15/30 min. or $25/50 minutes*

• Summer Camp: Subscribe and be the first to know in February.

Note: Please contact us for a customized pricing schedule.
            Also, this does not reflect any applicable promotional or third-party pricing.

Question 3

Are All the Plans Subscriptions?

Accepted Answer

No.

The tutoring service offers a 30-minute pay-as-needed session (no subscriptions needed). However, for a more in-depth commitment to understanding new or challenging skills, there are several bundle subscription plans available. These plans are on a monthly subscription.

Our 10-month school program renews monthly (every 30 days or the last day before the following month) from September to June.

Summer Enrichment Camp takes place for only 3 months in the summer (8-10weeks). You are charged one time when you Register.

Lastly, the On-Demand plan is a monthly subscription with video-only services. Subscribe (https://www.progenyvirtualclassroom.com/subscribe)for more information.

Note: We will soon be offering quarterly and yearly payment options in 2023.

Question 4

Signing Up for a Free Trial

Accepted Answer

We do offer a free trial to Progeny Virtual Classroom for new subscribers. We highly recommend before making a purchase, you can try a 2-Day free week with any of our 10-month programs to ensure that your computer is compatible with our website and that our solutions are suited to your needs. 
In order to start your free trial, you’ll need to sign up (https://www.adventureacademy.com/subscription/)first. We do require payment details up front, but you won’t be charged until the end of your trial period (Saturday at midnight). Having this information on file helps create a seamless transition into a paid subscription if you choose to continue. 
Trial lengths for our plans and add-ons are subject to change and don’t reflect any special promotional offers. 
To sign up for a no-obligation trial, click on the free trial button.  Enter your contact information, or your username and password if you already have a Progeny account contact us to set up a pilot for your classroom in a school or district.
 
Note: Please note that any add-on or promotional offer may be billed immediately, and the time will be added to your trial subscription.

Question 5

How Do I Cancel My Subscription?

Accepted Answer

You can cancel your subscription at any time and easily renew your subscription if you choose to continue later.

Contact us from your dashboard once you register for one of our program solutions.

You can contact us in the "Let's chat!" box on our website, or

You can email us at support@progenyvirtualclassroom.com (support@progenyvirtualclassroom.com)

Question 6

Do parents need to be logged in to view their videos and track their progress?

Accepted Answer

Yes. A parent/caregiver needs to be logged in in order to view videos and track their learner's progress. Logging in is easy from any device.

Question 7

What Are the Minimum System Requirements?

Accepted Answer

We use a 3D tool for our live sessions. Our minimum system requirements are:
A stable connection.
Downlink speed: 1Mbps+
Uplink speed: 1 Mbps+
A device with a browser

If you're on a PC: Please use Chrome, Edge, or Brave
On Mac: Chrome, Edge, or Brave
On Chromebook: Chrome
On iPad: Safari

Our tutoring sessions:
Is supported on PC, Mac, or Chromebook (Chromebook for students only).
Here are the minimum system requirements for you and your student:
 • OS: Windows 10+, Mac OS 10.13+, latest ChromeOS
 • RAM: 3GB+
 • CPU: 2GHz+, 2+ core / Intel Core I3 or better
 • Device: More recent than 2016
 • Headphones + Microphone preferred
 • Downlink speed: 10Mbps+
 • Uplink speed: 1 Mbps+
 • Maximum packet Loss: 5% (you can test that at https://packetlosstest.com)(https://packetlosstest.com/)
​
We do not support Android devices. We support Chromebooks (for students only), Mac computers, and Windows PC computers. 3D session supports Chromebooks (including touch screens) for students, but it is recommended to use a mouse. 3D sessions currently do not support iPads/tablets. However, we can use Zoom at your request. Click Zoom (https://support.zoom.us/hc/en-us/articles/201362023-Zoom-system-requirements-Windows-macOS-Linux)to get more info.

✉️Still have questions? Contact us

Question 8

Why am I having connectivity issues when my internet speed is good?

Accepted Answer

There’s a wide variety of reasons why you may be experiencing issues while using our affiliates. Having a good internet connection is paramount, but the connection may not be reliable (packet drops). Occasionally, if you’re using the school Wi-Fi, you may not be able to start the app as schools need websites to be whitelisted. If that is the case, contact us. Try these below,

Are you experiencing any of the following behaviors while using Adventure Academy?
 • Stuck on a blank screen
 • A generic app load error
 • Buffering
 • Connection errors
 • Freezing videos/games
 • Poor video/game quality
If so, we recommend following the steps in the order listed below. In between steps, try using Adventure Academy again to see if your issue has been resolved. If you don’t notice an improvement, try moving on to the next step. You can select each step below for specific instructions on your device:
1. Check the minimum device requirements ((https://support.adventureacademy.com/hc/en-us/articles/360047604774)minimum configurations to support Adventure Academy) and make sure the device you are currently using is optimized for the best Adventure Academy experience.
2. Check RAM minimum requirements (Random Access Memory) for full app compatibility and make any necessary updates.
3. Check OS(Operating System) minimum requirements for your Apple device (https://support.adventureacademy.com/hc/en-us/articles/4403936198935)or Android device and make any necessary updates.
4. Fully close the Adventure Academy app: Start by fully exiting Adventure Academy (and all other apps or programs running in the background), and then try opening the app again.
5. Perform a power cycle: Turn off your device (and your modem and router, if applicable). Wait a few minutes, and then power back up.
6. Check your connection: Run a speed test on your device to guarantee 20.0 Mbps (Megabits per second) minimum speed.
    • Speed test is how fast data can be sent to your device from the network.
    • Upload speed is how fast you can upload content from your device to the network
    • Ping is how fast data is sent from one device on a network to another device on a different network.

1. Improve your connection: If the speeds fall short of our recommendations, there are steps you can take to help improve your connection.
2. Test other apps or programs on your device: If you notice similar issues, it may be due to poor connectivity. Contact your internet service provider for more information on how to improve your connection.
3. Check for app and system updates: Desktop and laptop users will see automatic updates to the app. To check for Adventure Academy mobile app updates, visit your device’s app store. To check for system updates on your platform, visit your device’s Settings menu.
4. Clear the cache: Some Adventure Academy issues may be related to corrupted Adventure Academy cache files. Corrupted cache often happens when an error occurs while saving or creating a file. Mobile device users can typically clear cache/data via their device’s Settings menu. Desktop/laptop users can clear the cache from their platform manually. This step removes temporary files to help free up needed space.
    • Here are some how-to's to clear the cache:
       • How do I clear the Adventure Academy cache on my Mac?
       • How do I clear the Adventure Academy cache on my PC?

1. Uninstall/reinstall Adventure Academy: On select devices, you can uninstall and reinstall the Adventure Academy app to help alleviate any streaming issues.

Question 9

Third-Party Service Providers

Accepted Answer

Security of your Personal Information and Children's Personal Information is an integral part of our business. We neither rent nor sell your Personal Information or Children's Personal Information to anyone. We also do not share Children's Personal Information with independent third parties.  However, in order to provide you services, Progeny Virtual Classroom may use vendors and trusted organizations to help us provide you services. In order to do that, we may share some information with these partners to carry out processing on our behalf in accordance with our instructions, Privacy Policy, and any other appropriate confidentiality, security, or other requirements we deem appropriate. These companies will only have access to the information they need to provide services to Progeny Virtual Classroom.
You can find information on these partners and service providers below. Please note that for some partners we may not be sharing any personal information, but we have still gone ahead and listed them for your benefit. We will try hard to keep this list current and relevant:

Stripe (https://stripe.com/en-US/privacy)					Processing Payments
PayPal (https://www.paypal.com/myaccount/privacy/privacyhub) 					Processing Payments
Google Analytics (https://policies.google.com/privacy?hl=en)                  	           Product Analytics
Google Optimize (https://policies.google.com/privacy?hl=en)                  	           Product Experiments and Improvements
Koala (https://www.teachwithkoala.com/)					Sales, product service
Google Calendar	(https://policies.google.com/privacy?hl=en-US)		Scheduling calls for parents/teachers
Calendly	(https://calendly.com/pages/privacy)				Scheduling calls for parents/teachers
Google Hangouts	(https://policies.google.com/privacy?hl=en-US)		Sales, product service
Zoom (https://zoom.us/privacy)					Sales, product service
Facebook Pixel (https://www.facebook.com/policy.php)			           Display, measure and improve advertising campaigns
Google Ads (https://policies.google.com/privacy?hl=en)				Display, measure, and improve advertising campaigns
Microsoft                                               Display, measure and improve advertising campaigns

Question 10

I've Tried Everything But I'm Still Having Technical Issues.

Accepted Answer

Still, having trouble? Send us a message and we will get back to you as soon as possible!

Still need help? No problem. Contact us below